For new sauna orders from 2 November 2026 supplied with a new controller, you will need two separate 6-digit PINs to keep using your sauna. This does not apply to older installed panels or ice baths.
Sisu sends each PIN within 24 hours of verified payment, normally the following day. The sauna may remain locked while you wait for the code. Enter it on the panel or paired app; you can enter it before the deadline. Entering a payment PIN also turns every relay OFF and cancels the session and timers. Nothing restarts automatically.
Full payment PIN terms
For new sauna orders placed from 2 November 2026 that include a new controller, use is protected by two separate 6-digit payment PINs. The first is required at the first midnight after the recorded installation (Thailand time) for the 40% instalment. The second is required 7 days after the recorded installation for the final 10%. Sisu sends each PIN within 24 hours after verifying receipt of the corresponding payment, normally the following day; it may be entered before its deadline. The sauna may remain locked while the code is being issued. Without the required PIN, sauna use is disabled. All relays switch OFF when a PIN gate activates and when a payment PIN is entered; active sessions and one-time and weekly timers are cancelled. Entering a PIN does not restart anything. Once the second PIN is accepted, payment protection is permanently complete: no further payment PIN is required, including after restarts, panel resets or firmware updates. Until the second PIN is accepted, power cycling or a panel reset does not remove an outstanding PIN requirement. Existing installed panels and ice baths are excluded. Any expressly agreed alternative payment terms and statutory rights take priority; arrange the PIN release with Sisu accordingly.
Unauthorized Tampering with Electrical and Control Systems
Customers and third parties must not open, disconnect, rewire, modify, reprogram, reset, bypass or otherwise interfere with any electrical control cabinet, power supply, sauna controller, heater connection, contactor, sensor, safety device, firmware or PIN/access-control system supplied by Sisu Sauna Co., Ltd. without prior written authorization from the company.
This restriction applies both before and after full payment and transfer of ownership. It does not prevent normal operation according to our instructions, emergency electrical isolation, lawful inspection of work or necessary action to prevent immediate danger.
Where unauthorized interference has occurred or is reasonably suspected, the sauna may not be operated until its electrical and safety systems have been inspected and confirmed safe.
The customer is responsible for reasonable, documented inspection, repair and recommissioning costs to the extent caused by unauthorized interference. Warranty coverage may be excluded only for faults or damage caused or aggravated by such interference.
These provisions do not limit the customer's statutory rights or Sisu Sauna's responsibility for defects arising from its own products, installation or workmanship.
Equipment supplied by Sisu Sauna remains subject to the ownership provisions of this agreement and applicable Thai law.