These terms govern all orders placed with Sisu Sauna Co., Ltd. (บริษัท ซิซู ซาวน่า จำกัด), DBD No. 0325563001226, registered in Surin, Thailand.
Only written terms from Sisu Sauna Co., Ltd. count. Anything promised verbally — discounts, side deals, special arrangements — by anyone, including our own staff, isn't binding unless we confirm it in writing.
A quote is valid for 14 days from the date we issue it. After that, prices and availability may change.
For imported items, we may adjust the price before you confirm your order if our supplier costs, import costs, or exchange rates change.
Custom sauna: 50% deposit on order confirmation to begin production, with the remaining 50% due before delivery (or before delivery and installation, if installation is included). The 50% deposit is non-refundable once production has started.
Imported goods (chillers, heaters, and other imported equipment): paid in full before we place the order. We don't start or place the order until the full amount is in.
Nothing ships until it's fully paid. No deliveries, no installs, no exceptions.
Bank transfer (Bangkok Bank) — no fees. Card payments and PromptPay QR are handled securely through Stripe; international wire transfer is available for overseas orders.
Unpaid balances add 1.5% interest per month until cleared.
The goods stay our property until paid in full. Ownership passes to you only once final payment clears.
The 50% deposit on custom saunas is non-refundable. If you cancel after we've started building, or refuse delivery, we keep the deposit to cover our costs.
We agree an estimated delivery date when you confirm your order. Please make sure we can reach the delivery spot and that someone is there to receive the goods on the day.
For large or heavy items where installation isn't included, you'll need at least 3 able helpers on site to unload. Our driver can't move heavy goods into position alone. If there aren't enough helpers and we can't unload safely, it counts as a missed delivery (see below).
If we can't deliver because no one's there or the site isn't ready, we charge ฿1,000/day until we can, payable before we release the goods. If we still can't deliver after 14 days, we may either store the goods at your cost or cancel the order and keep any deposit.
Need to change the delivery date? Let us know at least 7 days ahead. New dates depend on our availability.
Once we reach the agreed delivery date, the goods become your responsibility — even if delivery didn't go ahead because the site wasn't ready.
Please inspect everything on delivery and tell us in writing within 7 days if anything's damaged or faulty. After 7 days, we'll assume everything arrived in good order.
If we miss the agreed delivery date, you get 0.2% off the order value for each day we're late, up to 5% of the total. That's the only compensation we offer for late delivery.
You're responsible for making sure the site can handle the product — including whether the floor can take the weight. Loaded ice baths and saunas are heavy, so if there's any doubt, have a structural engineer confirm the floor can hold it. Leave at least 300mm of clearance on all sides of chiller units. We're not liable for damage caused by installing on an unsuitable surface.
Warranty also doesn't cover damage from poor installation, misuse, or skipping the maintenance set out in your product documents.
The most we're liable for is what you actually paid us for the product. We're not responsible for knock-on costs, lost use, installation costs, or third-party claims.
Saunas and ice baths aren't for everyone. If you have a heart condition, high blood pressure, are pregnant, or have other health concerns, check with a doctor first. We're not liable for health issues arising from product use.
We're not liable for delays or problems caused by events beyond our control — natural disasters, material shortages, transport issues, government restrictions, and the like.
We'll always try to sort out any disagreement through good-faith talks first. If that's not possible, Thai courts and Thai law apply.
Tell us what you need — we'll walk you through specs, lead times, delivery and payment.
Contact us