Sisu Sauna Terms & Conditions

Last Updated: November 2025

Welcome to Sisu Sauna. By placing an order with us, you agree to these Terms and Conditions. Please read them carefully before making a purchase.

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1. COMPANY INFORMATION

Business Name: Sisu Sauna
Website: www.sauna.in.th
Location: Thailand

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2. PRODUCT TYPES

We offer two distinct product categories:

Custom-Built Saunas: Individually designed and built to your specifications. These are bespoke projects manufactured according to your approved design.

Pre-Made/Factory-Made Saunas: Ready-to-assemble sauna kits manufactured to standard specifications. These are DIY installation products with pre-cut components.

Different payment terms apply to each category (see Section 3 below).

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3. PRICING & PAYMENT

All prices are listed in Thai Baht (THB).

Prices include:
– Sauna structure and components as specified
– Standard delivery within Thailand (excluding remote locations)
– Installation services (where applicable)

Prices do NOT include:
– Site preparation or foundation work
– Electrical installation by qualified electrician
– Any modifications to your property
– Permit or approval fees

CUSTOM-BUILT SAUNAS:
– 50% deposit required upon design approval
– Remaining 50% due before delivery
– Deposit is non-refundable once manufacture begins

PRE-MADE/FACTORY-MADE SAUNAS:
– 100% payment required upfront before production
– Payment secures your manufacturing slot
– No refunds once manufacture begins

Payment Methods:
– Bank transfer to our Thai bank account
– Other methods as agreed in writing

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4. DELIVERY & INSTALLATION

Delivery Timeframes:
– Custom saunas: 3-4 weeks from final payment
– Pre-made saunas: 2-4 weeks from payment confirmation

These timeframes are estimates and may vary due to:
– Manufacturing schedule
– Material availability
– Delivery location
– Weather conditions
– Public holidays

Delivery Coverage:
– Nationwide delivery across Thailand
– Remote locations may incur additional delivery charges
– Delivery charges for islands or difficult-access locations quoted separately

Installation:
– Custom saunas include professional installation
– Pre-made saunas are DIY assembly with instructions provided
– Professional installation available for pre-made saunas at additional cost
– Customer responsible for site preparation and electrical installation

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5. CUSTOMER RESPONSIBILITIES

Site Preparation:
– Provide level, solid foundation (concrete pad or reinforced deck)
– Ensure adequate space and access for delivery
– Verify ceiling height and clearances meet specifications
– Obtain any required building permits or approvals

Electrical Requirements:
– Arrange qualified electrician for heater installation
– Ensure adequate electrical capacity for heater specifications
– Comply with all local electrical codes and regulations
– All electrical work must be certified by licensed electrician

Pre-Delivery Requirements:
– Site must be ready before scheduled delivery date
– Clear access path for delivery and installation team
– Protected storage area if components delivered before installation

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6. WARRANTY

Structural Components: 2 years
– Timber construction (walls, roof, floor)
– Door assembly and frame
– Bench construction
– Hardware and fixings

Heater: 1 year
– Heating elements
– Control systems
– Temperature sensors

Installation: 1 year (for professionally installed saunas)
– Workmanship defects
– Assembly errors

Warranty DOES NOT COVER:
– Damage from improper installation or DIY assembly errors
– Lack of maintenance or cleaning
– Modifications made after delivery
– Outdoor use without proper weather protection
– Normal wear and tear
– Damage from power surges or electrical issues
– Misuse or abuse
– Damage from natural disasters, accidents, or acts of God

To Maintain Warranty:
– Follow all assembly instructions for DIY models
– Use qualified electrician for heater installation
– Follow recommended maintenance schedule
– Keep all purchase documentation and installation records
– Report any defects within 30 days of discovery

Warranty Claims:
– Contact us in writing with photos and description
– Allow reasonable time for assessment
– We reserve the right to repair or replace defective components
– We will coordinate with manufacturers for parts/support

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7. REFUNDS & CANCELLATIONS

CUSTOM SAUNAS:
– Full refund available if cancelled before design approval
– 50% deposit non-refundable once design approved and manufacturing begins
– No refunds after manufacture commences
– Design modifications possible before manufacture (may incur additional fees)

PRE-MADE SAUNAS:
– Full refund if cancelled before manufacturing begins
– No refund once manufacture commences
– Manufacturing typically begins within 1-2 business days of payment

Change of Mind:
– No refunds for change of mind after manufacture begins
– Customer may independently resell the sauna
– We do not offer buy-back services

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8. DAMAGED OR DEFECTIVE PRODUCTS

Delivery Inspection:
– Inspect all components thoroughly upon delivery
– Note any visible damage on delivery receipt
– Take photos of any damage immediately

Damage Claims:
– Report damage within 48 hours of delivery
– Provide photos showing damage clearly
– We will assess and determine appropriate remedy
– Options include repair, replacement parts, or replacement unit

Manufacturing Defects:
– Covered under warranty (see Section 6)
– Must be reported within 30 days of discovery
– We will repair or replace defective components at our discretion

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9. LIMITATION OF LIABILITY

We are NOT liable for:
– Delays due to weather, natural disasters, or circumstances beyond our control
– Damage resulting from inadequate site preparation
– Issues arising from inadequate electrical supply or installation
– Consequential damages or loss of use
– Costs incurred due to delivery delays
– Property damage during DIY assembly
– Health issues arising from improper sauna use

Maximum Liability:
– Our total liability is limited to the purchase price paid
– We are not liable for indirect, incidental, or consequential damages

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10. INSTALLATION & ASSEMBLY

Professional Installation (Custom Saunas):
– Performed by our qualified installation team
– Customer must provide safe, prepared site
– Installation team will not perform site preparation, electrical work, or structural modifications
– Customer responsible for ensuring adequate access

DIY Assembly (Pre-Made Saunas):
– Detailed instructions provided
– Customer responsible for correct assembly
– Support available via phone, email, or video call
– Incorrect assembly voids warranty
– Professional installation available at additional cost

Electrical Installation:
– MUST be performed by qualified, licensed electrician
– Customer responsibility for all electrical work
– Improper electrical installation voids warranty and creates safety hazards
– We can recommend electricians but do not guarantee their work

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11. SAFETY & PROPER USE

Sauna Safety:
– Read and follow all safety instructions
– Never use sauna while intoxicated
– Stay hydrated before and after sauna sessions
– Limit session duration (typically 15-20 minutes)
– Exit immediately if feeling unwell
– Children must be supervised at all times
– Consult doctor if you have health conditions

Health Conditions:
– Consult your doctor before using sauna if you have:
* Heart conditions
* Blood pressure issues
* Pregnancy
* Respiratory conditions
* Recent surgery or injuries

Maintenance:
– Follow recommended maintenance schedule
– Keep ventilation clear and functional
– Check heater stones periodically
– Clean regularly to prevent mould or mildew
– Allow proper drying time after each use

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12. MODIFICATIONS & CUSTOMISATION

Before Purchase:
– Discuss all customisation requirements upfront
– Custom modifications may affect price and delivery time
– All modifications must be agreed in writing

After Delivery:
– Modifications after delivery void warranty
– We are not responsible for third-party modifications
– Structural modifications may affect safety and performance

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13. INTELLECTUAL PROPERTY

All designs, plans, images, and content on our website are protected by copyright and belong to Sisu Sauna. You may not reproduce, distribute, or use our intellectual property without written permission.

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14. DISPUTE RESOLUTION

In the event of a dispute:
1. Contact us in writing with full details
2. We will respond within 5 business days
3. We will work to resolve the issue amicably
4. If resolution cannot be reached, disputes will be handled according to Thai law

Governing Law:
These Terms and Conditions are governed by the laws of Thailand. Any disputes will be subject to the exclusive jurisdiction of Thai courts.

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15. PRIVACY & DATA PROTECTION

Your personal information is collected and used in accordance with our Privacy Policy (available at www.sauna.in.th/privacy-policy).

We collect:
– Name, contact details, delivery address
– Payment information (processed securely)
– Order history and preferences

We use this information to:
– Process and deliver your order
– Provide customer support
– Send order updates
– Improve our products and services

We do NOT:
– Sell your personal data to third parties
– Share your information except as required for order fulfilment or by law

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16. CHANGES TO TERMS

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website with the “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the new terms.

For orders in progress, the Terms and Conditions in effect at the time of your order will apply.

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17. CONTACT US

For questions about these Terms and Conditions or any aspect of your order, please contact us:

Website: www.sauna.in.th
Email: info@sauna.in.th

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ACKNOWLEDGMENT

By placing an order with Sisu Sauna, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.