Frequently Asked Questions

What’s the difference between the Flat and Panoramic windows?

The Full Flat Window is a large flat glass panel that provides clear, unobstructed views straight out the back of the sauna. It offers a clean, modern aesthetic. The Full Curved Panoramic Window wraps around the barrel’s curve, creating a 180-degree viewing experience that immerses you in your surroundings. The Panoramic option adds slightly more interior space due to its curved design.

Which window should I choose?

Choose the Full Flat Window for a sleek, contemporary look with direct sightlines to a specific focal point, such as a garden feature or pool. Choose the Full Curved Panoramic Window for the most immersive experience with wraparound views – it’s especially stunning for properties with expansive gardens, ocean views, or natural landscapes.

Are the windows suitable for outdoor use?

Yes, both window options are weather-resistant and UV-stable. The tempered glass (Flat) and shatter-resistant acrylic (Panoramic) are designed to withstand Thailand’s tropical climate, including heavy rain and intense sun. Neither will yellow nor become brittle over time.

How do I maintain the window?

Both window types require minimal maintenance. Clean occasionally with a soft cloth and a mild soap solution – avoid abrasive cleaners, as they can scratch the surface. Inside, they naturally stay clean from the heat.

Should I add the front porch?

The front porch creates a dedicated space for cooling down between sessions, storing towels and accessories, and transitioning in and out of the sauna. It’s beneficial for outdoor installations that require a sheltered entry point. If space is limited or you’re installing near an existing deck or patio, the no-porch option keeps the footprint compact.

What’s the difference between the heater options?

The Box Stone Heater is the standard option – a reliable enclosed design that heats the stones evenly and provides consistent steam production. The Exposed Stone Heater (premium add-on) displays the stones openly for a more traditional aesthetic and allows for easier water pouring directly onto the rocks. Both use explosion-proof stones rated for sauna temperatures. All of our sauna heaters are TÜV Safety Certified.

Can I control the temperature from my phone?

Yes, the Wi-Fi App add-on lets you control your sauna temperature from your Apple or Android device. Preheat your sauna before you arrive home, monitor temperatures remotely, and adjust settings without leaving your seat. The standard on-heater control works perfectly for those who prefer simple manual operation.

What’s the difference between the wood options?

Spruce is a light blonde, affordable entry-level wood best suited for indoor or covered installations. Hemlock is a light-coloured softwood with excellent insulation, minimal scent, and good moisture resistance. Thermo Pine is heat-treated for enhanced durability and moisture resistance, with a rich caramel-brown colour ideal for outdoor use. Spliced Red Cedar is the premium option with a distinctive reddish-brown colour, aromatic scent, and superior natural rot resistance. All woods perform well in Thailand’s climate – the choice depends on your installation location, aesthetic preferences, and budget.

Is this sauna suitable for outdoor use in Thailand?

Yes, this barrel sauna is designed for outdoor installation in tropical climates. Thermo Pine and Spliced Red Cedar offer the best natural resistance to rot, decay, and insects for exposed outdoor settings. Hemlock performs well in covered outdoor areas. Spruce is recommended for indoor or fully sheltered installations. The waterproof asphalt roof shingles protect against heavy rain, while the 38mm thick walls provide excellent insulation.

What’s included with my sauna?

Every barrel sauna comes complete with: pre-assembled window section (Flat or Panoramic) with interior bench, Box Stone Heater (TÜV Safety Certified), explosion-proof stones, explosion-proof interior light, wooden bucket and water scoop, temperature gauge, sand timer, wooden door handle, 8mm transparent tempered glass door, rubber hammer for assembly, asphalt roof shingles, and Installation Manual (English). Everything you need to get started is in the kit.

How long does assembly take?

With 3-4 people working together, assembly typically takes 2 to 3 days. The window section comes preassembled, which significantly simplifies installation. Detailed step-by-step instructions are included. The rubber hammer provided and basic hand tools are all that’s required.

What foundation do I need?

The sauna requires a level, stable surface that can support a weight of 580-680kg when occupied. Recommended options include concrete pads, paving stones, or reinforced timber decking. The surface should extend to accommodate the front porch (if selected) and allow at least 50cm clearance on all sides for ventilation and access.

How long does delivery take?

The standard delivery timeframe is 3-6 weeks from order confirmation for most locations in Thailand. Remote areas may require additional time. We’ll confirm your specific delivery schedule during the ordering process and provide tracking information once your sauna ships.

What ongoing costs should I expect?

Electric heaters typically cost 600-900 baht per month in electricity for regular use (3-4 sessions weekly). Annual maintenance is minimal – mainly optional timber treatment and occasional window cleaning. The stainless steel components and quality timber construction ensure long-lasting durability with minimal upkeep.

Is this sauna suitable for resorts or commercial use?

Yes, the 6-8 person capacity and stunning window options make this a popular choice for resorts, spas, wellness centres, and Airbnb properties. The visual impact of either window style creates a memorable experience for guests. The Wi-Fi temperature-control add-on is handy for commercial settings, allowing staff to preheat the sauna remotely.