Frequently Asked Questions

Q: How is this different from a tub with a separate chiller?

A: Everything is integrated — no hoses, no external box, no additional floor space needed. Cleaner look, simpler setup, fewer potential leak points.

Q: How cold can it get?

A: Down to 3°C. Most users find 5-10°C optimal for cold therapy benefits.

Q: How long to cool down from room temperature?

A: First fill takes 12-24 hours, depending on ambient temperature. Once cold, the insulation maintains temperature efficiently with minimal chiller cycling.

Q: Is it noisy?

A: Quieter than most external chillers. The compressor is designed for indoor use with noise-dampening housing. You’ll occasionally hear it cycle on, but it won’t disrupt the household.

Q: Can I use it outdoors?

A: Designed primarily for indoor use. Outdoor installation is possible in covered areas, but direct sun exposure reduces efficiency and may affect the acrylic finish over time.

Q: How do I control the temperature?

A: Two options — the built-in digital panel on the unit, or the smartphone app via WiFi. Set schedules, adjust temperature remotely, and monitor status from anywhere.

Q: How often should I change the water?

A: With the ozone sanitation running, water stays fresh for 3-4 weeks under normal use. Add a maintenance dose of water treatment monthly for best results.

Q: What maintenance is required?

A: Wipe down the acrylic interior weekly. Clean or replace the filter monthly. Drain and refill every 3-4 weeks. Run the ozone cycle after each use.

Q: What’s the warranty?

A: 1 year covering manufacturing defects, compressor, and electrical components. Does not cover damage from improper installation, power surges, or cosmetic wear.