Sisu Sauna Refund & Returns

Custom Saunas

• 50% deposit non-refundable once design approved
• No refunds once manufacture begins
• Modifications possible before manufacture (may incur fees)

Pre-made Products

• Full refund if cancelled before manufacture
• No refund once manufacture begins
• All products inspected before delivery

Damaged Products

• Inspect upon delivery
• Report damage within 48 hours
• Photos required for damage claims
• Repair or replacement at our discretion

Change of Mind

• No refund for change of mind after manufacture
• Customer may resell sauna independently
• We do not offer buy-back service

Warranty Claims

• Must follow warranty terms
• Photos/description required
• Assessment before approval
• Repair or part replacement (not refund)