Custom Saunas
• 50% deposit non-refundable once design approved
• No refunds once manufacture begins
• Modifications possible before manufacture (may incur fees)
Pre-made Products
• Full refund if cancelled before manufacture
• No refund once manufacture begins
• All products inspected before delivery
Damaged Products
• Inspect upon delivery
• Report damage within 48 hours
• Photos required for damage claims
• Repair or replacement at our discretion
Change of Mind
• No refund for change of mind after manufacture
• Customer may resell sauna independently
• We do not offer buy-back service
Warranty Claims
• Must follow warranty terms
• Photos/description required
• Assessment before approval
• Repair or part replacement (not refund)
Authentic Finnish saunas crafted in Thailand. Custom-built and ready-made sauna rooms delivered nationwide. Expert installation and lifetime support for your wellness journey.
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